ispeed Communications - VOIP Telephone and Telecommunications in Kelowna BC

CW

- Call Waiting:
Allows the client to receiving incoming calls while in an active call

While in a call with an incoming call a call waiting tone will be heard on the phone, to answer the incoming call press the flash button on the phone, or momentarily put the phone on hook by pressing the receiver.

To deactivate this feature for all calls:
press *57

To activate this feature for all calls:
press *56

To deactivate call waiting for the next outgoing call:
press *71 then dial a number

To activate call waiting for the next outgoing call:
press *70 then dial a number

CWCID

- Call Waiting Caller ID:
Displays CID information for incoming secondary phone calls

To deactivate CWCID:
press *45

To activate CWCID:
press *25

CH

- Call Hold:
Client can place active phone calls on hold using a basic telephone

To put someone on hold:
press the hook-flash button

You may make a second call while the first call is on hold

To take the incoming call off hold, or to switch between calls:
press the hook-flash key, or hang up the phone and it will ring back

If you switch back to the first call and the third party is still connected, this will initiate a three way call.

TWC

- Three Way Calling:
Client can initiate a second phone call while the first is on hold

Place the other party on hold:
press the hook-flash key

Call the third party:
Listen for a dial tone then dial the third party

Once a connection is established:
press the hook-flash key again to connect all parties to the call.

ACC

- Ad-Hoc Conference Calling:
Client can initiate a three party (including the client) conference call

Place the other party on hold:
press the hook-flash key

Call the third party:
Listen for a dial tone then dial the third party

While the third party is ringing:
press the hook-flash key again to connect the ringing line, and the originating phone call.

CB

- Call Back:
Client can dial a feature code that will dial the last number to phone them

To call the last incoming phone number:
press *69

CROB

- Call Return On Busy:
If the client dials a number that is busy, they can instruct the ATA to
repeatedly dial the number and notify them when the line is no longer busy

To activate Call Return On Busy:
press *66

The VoIP adapter device will retry the last dialed number for 30 minutes, when the second party's line rings the client's phone will sound a distinct ring to indicate the call is going through

To deactivate Call Return On Busy:
press *86

ACB

- Anonymous Call Blocking:
Client has the option to block incoming phone calls with anonymous caller ID

To block anonymous calls:
press *77

To unblock anonymous calls:
press * 87

- Distinctive Ring Tone:
Client has the ability to select a different ring/notification tone for
different inbound clients through the VoIP adeapter's web interface.

Clients may enable and disable the Distinctive ring tone feature by dialing feature codes from their handset

Enable DRT:
press *26

Disable DRT:
press *46

SD

- Speed Dialing:
Client can configure up to 8 speed dialing entries which they can access
by dialing a feature code on their keypad.

To set a speed dial number:
Dial *74 wait for the tone to change
then dial the speed dial number you wish to add (2-9)
then dial the number you wish to assign to the speed dial number
after dialing press the # key, or wait until you here two short beeps

To use a speed dial number:
press the speed dial number (2-9) of your assigned speed dial, followed by the # key

DND

- Do Not Disturb:
Client can put phone into a DND mode where all incoming phone calls will
be silently ignored

To activate the Do Not Disturb feature:
press *78

To deactivate DND and receve phone calls:
press *78

ALOC

- Accept Last Outgoing Call
While DND is enabled, accept incoming calls from the last number that was dialed

To activate ALOC:
press *64

To deactivate ALOC:
press *84

CB

- Call Blocking:

Log onto the Account/Call History Portal, click on the Call Preferences tab and add numbers to be blocked

- Call Forward:
Forwarding calls are available under the following conditions:

Unconditional Call Forwarding:
*720 - To voicemail
*729995551234 - To (999) 555-1234
*73 - Remove call forwarding rule

Busy Call Forwarding:
*900 - To Voicemail
*909995551234 - To (999) 555-1234
*91 - Remove call forwarding rule

No Answer Call Forwarding:
*920 - To Voicemail
*929995551234 - To (999) 555-1234
*93 - Remove call forwarding rule
*947 - Change the No Answer call forwarding ring count to 7

Note: When forwarding a call to a phone number outside of Canada/US
(and some Caribbean Islands) you must prefix it with a 011 as if you were dialing an international number from Canada/US.

Put phone into a Anonymous mode where all outgoing phone calls will show a Blocked caller ID to the other party

To activate the Anonymous Mode feature:
press *81

To deactivate Anonymous Mode:
press *81

To put only the next phone call into Anonymous mode

press *67 then dial a number