FAQ

ispeed offers a variety of services with a package to suit almost everyone. In rural areas our speeds are unsurpassed. Watching TV in high definition consumes a large amount of bandwidth and my require upgrading to a faster package.

ispeed does not believe that you need ultra-fast services like this costing hundreds of dollars a month. Why pay for what you will never use? Additionally gamers will not notice any lower latencies with faster speeds. However, over time demand grows, and in the future people may need 100 Mbps + in their home so we have introduced packages now that can do that.

Wireless of course since there is no cable that could be dug up. And for our business critical customers can bond two separate services together for redundancy or we can even offer back up service over cell phone towers.

For our wireless service 2 to 4 business days, but tell us if you need it faster. For our wired services 5-8 business days is normal.

From any of the free provider’s. We recommend that you do NOT lock yourself in with an internet provider’s email. What if you move and lose it? Try Google’s gmail, Yahoo, or Windows Live.

Some of our services include one free. If needed they are available to any user for a small additional fee.

If your system has been affected by a storm or heavy snowfall please check on some basic areas of concern. Look at your dish and see if there is anything blocking the receiver like branches, debris or heavy snow build up. This can often interfere with your signal. Also look to see if anything is blocking the direct line of sight from your dish to our tower. Damaged or fallen trees may be obscuring the signal path from the transmitting tower to you.

This is an indicator that you have Voicemail. Voicemail Quick Guide. Your voicemail password was emailed to you when you subscribed.  If you have lost it contact us.

You can see these and all other calls both outgoing and incoming at this Account/Call History tool. Call History Tool

Simple forwarding, conference calling can be done from your phone. Read How Or you can use the web tool to do this. In the Account History Tool, under preferences, you will find options to change call forwarding and call blocking. You can even retrieve your voicemail here.

Absolutely, We recommend the app Bria. It allows you to place calls over WiFi or cellular data and not pay long distance changes. You can even receive calls.

For all customers it is from Enderby in the north to the US border south of Osoyoos. For customers with Unlimited Canada/US plans it is the continental US and Canada excluding the northern areas of Alaska and the Territories and Northwestern areas.

Yes, just turn enable the option in the Account History Tool.

Yes, unlike the ‘other guys’ we don’t charge a high monthly fee. You pay for the TV bar but then it is only a small monthly fee for the channels.

Nothing, the camera and microphone are built into the TV bar.

Yes, we have included a Smart Mouse remote with your TV bar. Just download a Google Play app and you can start playing games.

Any TV will work and will be able to access the internet.

Coming soon!